In my day-to-day life I talk a lot about how the hospitality technology industry has changed and how our company can still effectively compete. If you own and/or operate a restaurant, I don’t need to tell you about the changes that have occurred. So how do we compete and why do restaurant owners want to work with Spark Solutions Group when they have so many other options.
It's our people.
We have been told time and time again by our existing customers that the reason they do business with us is because they can pick up the phone or send an email and they know the person who is going to reply. They know they are going to get a response and action will be taken. Sometimes they don’t get the answer they want to hear (we work to make that a rarity), but they know that a solution will be provided so they can go about their day.
Restaurant operators don’t want to think about their point of sale system or accessing their reports. They just want those things to work day in and day out. That is why Spark Solutions Group is still here after 48 years. We listen to your needs and wants and do our best to serve you.
So who wants to work with Spark? People who like having a relationship with their vendor and know they can trust our expertise.