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Software-Implementation

Software Implementation

Start to Finish Installation

Spark Solutions Group will manage your system installation from start to finish. Your dedicated project manager will work with you and your team to plan out exactly how you want your system to function. Our implementation team has years of real-world experience and understands your needs to be able to successfully deliver a world-class system implementation.

24 Hour Customer Care

Around the Clock Support Readiness

Our dedicated team of Customer Care Specialists provides you with remote support 24 hours a day, 7 days a week, 365 days a year. This highly trained, U.S. based group of professionals rigorously works on keeping your system up and running.

Phone: 800-338-9319

Email: support@sparksolutionsgroup.com

Jimmy support - Customer Care

Self Support / FAQ

Quick & Easy Documents for Common Issues

We’ve compiled some quick and easy documents to walk you step by step through some of the most common issues we hear about.

HEARTLAND RESTAURANT & MOBILEBYTES

Browse our library of step-by-step guides and video walkthroughs organized by topic. Click any category to expand.

Getting Started & Daily Operations

  • How To Start Your Day (PDF | Video)
  • How To End Your Day (PDF | Video)
  • How To Perform Server Checkouts (PDF | Video)
  • How To Start A Cash Drawer & Server Bank (PDF)
  • System How To Guide (PDF)
  • Heartland Restaurant - Mini Managers Guide (PDF)

iPad Setup & Management

  • Enabling Guided Access On iPads (PDF | Video)
  • How To Change An iPads Ticket Prefix Name (PDF | Video)
  • How To Rename An iPad (PDF | Video)
  • How To Turn Off Screen Capture by Gesture (PDF)
  • Heartland Restaurant iPad Login Code Generator (PDF)
  • How To Check iOS Version (PDF)

Payment Processing

  • How To Refund a CC Transaction (PDF)
  • How To Enable Offline Credit Card Transactions (PDF | Video)
  • How To Add Tips Manually After Batch Close - Datacap (PDF)
  • How To Add Tips Manually After Batch Close - Bridgepay (PDF)
  • How To Authorize Pending Transactions (PDF)
  • How To Identify Your Point of Sale Payment Gateway (PDF)
  • How To Tip Out (PDF)

Menu, Orders & Loyalty

  • How To Assign Items To Seats (PDF | Video)
  • How To Assign A Loyalty Account & Redeem Reward (PDF)
  • Menu Programming (PDF)
  • How to Change Your Tax Rate (PDF)

Software Updates & Troubleshooting

  • How To Update The Heartland Restaurant App (PDF)
  • How To Update The iOS Version (PDF)
  • How To Troubleshoot "Not On Sockets" Message (PDF)
  • How To Enable Training Mode (PDF| Video)
  • How To Redirect Printer (PDF)

EPSON

  • Resetting an Epson TMU200/200B Impact Printer (PDF)

HYFIN

Let's Discuss Your Needs.

We know that shopping for technology can be daunting and we're here to help. Save yourself some time and hit us up; pick our brains. We're here for you!