I believe the answer is yes for every one of our customers. When you have an issue with your POS on a busy night you need help right now and don't want a manager waisting time to ask for approval to call for help. However, there are situations where a restaurant owner feels comfortable operating their POS system without a help desk agreement in place (good software and equipment helps too). Our support staff is here for you even if you don’t have an agreement, but here are some additional reasons why you may want to have a support agreement:
The help desk fees are billed month-to-month and you can cancel at any time. The fees are based on the number of pos devices you have. Please contact us for a quote. We are here to support your success!